Leanna Laskey McGrath is an executive coach and organizational consultant who spent over a decade leading customer success and operations at high-growth B2B SaaS companies. She's built and led CS teams across bootstrapped, PE-backed, and VC-backed organizations, including a founding team role that culminated in a successful exit. She now runs Coach Leanna, LLC, where she works with executive teams on customer success strategy, team building, and leadership development, and executive women on authentic leadership, confidence, and communication. She holds a Master's degree in Educational Leadership and is a Professional Certified Coach (PCC) through the International Coaching Federation.

Leanna is here to support entrepreneurs with questions like:

“How do I keep my early customers from churning once I start growing?”

“What does a first customer success hire actually look like, and when do I know I'm ready for one?”